To be clear, Kevin may have been at some fault here and knows it. He hadn't been aware enough to note the phone number attached to the Jetpack. You'd think, though, offering a few personal details would have got the process rolling. The chatline, he said, went through sales and had only one recommendation - to call customer service. It's currently true that many companies have long customer service wait times and often blame COVID-19 for this. Rather than, say, a lack of customer service employees. When Kevin called customer service, he said he was on hold for more than an hour. As it turned out, it was the sort of clever idea that companies hope too many people don't have. "I went to them and even though I wasn't in collection, I knew someone would answer the phone." "Collections was a lot more responsive than customer service," he said. "They have people standing by to get money," he explained, quite pleased with himself.
"But didn't they send you straight back to customer service?" Whatever your priorities - from 5G to an amazing camera - there's a phone here to meet your every need. There's a certain poetry to the notion that the people who actually gave Kevin fine customer service were the same people who are there to try and get money out of him, if ever he was slow to pay.Ĭould it be that they work in collections because they have a surfeit of charm? And how was it that collections could register his device when the sales people on the chatline couldn't? "They were just disappointed that the money wasn't in arrears." "No, they were all too happy to register my device," said Kevin. Of course this could have happened with any carrier and with any number of other service companies. Then again, over the last year I've heard from quite a few current and former Verizon customer service employees who aren't entirely happy with the way things are going at the company. Those who work in stores told me they think Verizon is trying to move all customer service online. Ultimately, I marvel at Kevin's instinct that, if customer service is slow - or even entirely AWOL - there's always collections who'll pick up the phone. I wonder if the collections staff get a bonus for performing customer service duties.Keeping in mind that buying a smartphone or any other flip phone from a Verizon store and then setting it up to use, will generally involve activating the phone. In this article, let’s talk about the steps that will help you when your Verizon phone is not activating. The steps as very simple and any body can follow it.
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